Term and Conditions

Last Updated: [Insert Date]

Welcome to Garden Delights! These Terms and Conditions govern your use of our website gardendelightsus.com and all purchases made through our online store. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users who are at least 18 years old and reside in our serviceable regions (excluding Asia and certain remote areas). By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on gardendelightsus.com, including text, images, logos, and product designs, is the property of Garden Delights or our suppliers and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However, slight variations may occur in color, size, or design due to monitor settings and manufacturing processes. If you receive a product that significantly differs from its description, please contact us immediately.

2.2 Product Availability

All items are subject to availability. We reserve the right to discontinue products without notice. If an item becomes unavailable after you place an order, we will notify you and either cancel the order or offer a suitable alternative.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline orders for any reason, including suspected fraudulent activity or pricing errors.

3.2 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. Payment is processed at the time of order. You represent that you have the legal right to use any payment method you provide.

3.3 Pricing and Taxes

All prices are in US dollars. We collect applicable sales tax for orders shipped to locations where we have nexus. International customers may be subject to additional customs duties and taxes, which are the customer’s responsibility.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

All orders are processed within 1-2 business days (excluding weekends and holidays). Delivery times are estimates and may vary during peak seasons.

4.2 Delivery Responsibilities

Once items leave our warehouse, risk of loss passes to you. Please inspect packages upon delivery and note any damage on the carrier’s receipt before signing. For concealed damage, contact us within 48 hours of delivery.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for most items, provided they are:

• In original condition (unused, unassembled, with all tags and packaging)
• Accompanied by proof of purchase

Non-Returnable Items: For hygiene and safety reasons, Hot Tubs and Mains Operated Lights cannot be returned unless damaged or defective.

5.2 Return Process

To initiate a return:

1. Email [email protected] with your order number and reason for return
2. Wait for our return authorization and instructions
3. Ship items securely to our Denver warehouse at your expense

5.3 Refunds and Exchanges

Refunds are issued to the original payment method within 5-10 business days after we receive and inspect your return. Original shipping costs are non-refundable unless the return results from our error. A 15% restocking fee applies to opened furniture sets or large items requiring special handling.

6. Customer Responsibilities

6.1 Accurate Information

You agree to provide current, complete, and accurate purchase and account information for all transactions.

6.2 Prohibited Conduct

You may not:

• Use our site for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of our website
• Submit false or misleading return requests

7. Limitations of Liability

Garden Delights shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website. Our total liability for any claim related to your purchase shall not exceed the purchase price of the product in question.

8. Dispute Resolution

Any disputes shall be resolved through good faith negotiations. If unresolved, disputes shall be subject to the exclusive jurisdiction of courts in Denver, Colorado, governed by Colorado law.

9. Policy Changes

We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date. Continued use of our site after changes constitutes acceptance of the new terms.

10. Contact Information

For questions about these Terms or any other inquiries:

Garden Delights
2787 Scheuvront Drive
Denver, CO 80211
Email: [email protected]
Phone: [Insert Customer Service Number] (Monday-Friday, 9am-5pm MST)