Privacy Policy

Last Updated: [Insert Date]

Welcome to Garden Delights (“we,” “us,” or “our”). At B and M Store, operating as Garden Delights through our website gardendelightsus.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from our curated collection of premium outdoor furnishings and garden decor.

1. Information We Collect

We collect several types of information from and about users of our website, including:

• Personal Identification Information: Name, email address, phone number, shipping/billing address, payment information (processed securely through our PCI-DSS compliant gateway).
• Transaction Information: Details about purchases you make, including products ordered, payment method, and order history.
• Technical Information: IP address, browser type, operating system, referring URLs, and information about your interactions with our website.
• Communication Data: Records of your communications with our customer service team at [email protected].

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders for our garden furniture, decorative items, lighting, and outdoor living products
• To provide customer support regarding your purchases of patio sets, sculptures, or other garden items
• To improve our website and product offerings based on your browsing and purchasing patterns
• To send you transactional communications (order confirmations, shipping updates)
• To detect and prevent fraud, particularly for high-value items like hot tubs and furniture sets
• To comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

We may share your information in the following limited circumstances:

• Service Providers: With trusted third parties who assist in operating our website, processing payments (Visa, MasterCard, JCB, PayPal), shipping orders worldwide (excluding certain Asian and remote regions), and providing customer service from our Denver location.
• Legal Requirements: When required by law or to protect our rights, such as in response to a subpoena or similar legal process.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition.

We never sell your personal information to third-party marketers.

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

• All payment transactions are encrypted using 256-bit SSL technology
• We are PCI-DSS compliant and do not store complete payment card details
• Regular security audits of our systems
• Secure storage of data with access limited to authorized personnel

While we strive to protect your information, no electronic transmission or storage is 100% secure. We cannot guarantee absolute security but maintain industry-standard protections.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data under certain circumstances
• Opt-Out: Unsubscribe from marketing communications (though we may still send transactional messages)
• Restriction: Request restriction of processing in certain situations

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Necessary for website functionality, such as maintaining your shopping cart
• Performance Cookies: Help us understand how visitors use our site to improve it
• Functionality Cookies: Remember your preferences (like currency or language)
• Targeting Cookies: Used to deliver relevant ads for garden products you may be interested in

You can control cookies through your browser settings, but disabling some cookies may affect website functionality.

7. International Data Transfers

As we ship globally (with some exceptions), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

Our website is not directed to children under 16. We do not knowingly collect personal information from children under 16 through our website, including for our Kids Furniture products.

9. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top indicates when revisions were made. We encourage you to review this policy occasionally.

10. Contact Us

Thank you for trusting Garden Delights with your outdoor living and garden decor needs. We value your privacy as much as we value helping you create your perfect outdoor oasis.