Welcome to Garden Delights! We’re here to help you create your perfect outdoor oasis. Below you’ll find answers to our most commonly asked questions about our products, delivery, payments, and more.

About Our Products

What types of garden products do you offer?
We specialize in transforming outdoor spaces with our curated collection including bistro sets, garden furniture, decorative lighting, planters, sculptures, gazebos, hammocks, and charming garden ornaments like animals and gnomes.
Are your outdoor products weather-resistant?
Yes! All our garden furnishings are designed for outdoor use with materials selected for durability. However, we recommend proper seasonal care (like covering furniture in winter) to extend product lifespan.
Do solar lights require special installation?
Our decorative solar lights are designed for easy placement – simply position them in sunny spots. No wiring or special installation is needed, making them perfect for creating instant garden ambiance.

Ordering & Account Questions

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email and creating a password. This allows you to track orders and save favorites for future purchases.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel, please email [email protected] immediately with your order number. Changes must be requested within 12 hours of ordering.

Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store full payment details on our servers.

Shipping & Delivery

What are your shipping options?
We offer two convenient options:
– Standard Shipping ($12.95): Via DHL/FedEx (10-15 days after dispatch)
– Free Shipping: On orders over $50 via EMS (15-25 days after dispatch)
Do you ship internationally?
Yes! We ship worldwide except to some Asian and remote regions. Our logistics network ensures safe delivery across continents.
How can I track my order?
You’ll receive a tracking number via email once your order ships. Use this to follow your garden treasures’ journey from our Denver warehouse to your home.
What if I’m not home when my delivery arrives?
Carriers will leave a notice with rescheduling instructions. For large items like furniture, we recommend being available to inspect the delivery upon arrival.

Returns & Exchanges

What is your return policy?
We offer hassle-free returns within 15 days of delivery if you’re not completely satisfied. Items must be in original condition with packaging.
How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide return instructions and address any concerns.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, we’ll provide a prepaid return label.

Customer Support

How can I contact customer service?
Our friendly team is available via email at [email protected]. We typically respond within 24 hours.
What are your business hours?
Our Denver-based team operates Monday-Friday, 9am-5pm MST. Emails received outside these hours will be answered the next business day.

Still have questions? Our garden specialists are happy to help! Contact us at [email protected] and we’ll help your outdoor dreams blossom.